Droppe Terms of Service, Privacy Policy & Legal Notice

Last Updated: July 5, 2025

Any translated version of this document is provided for convenience. For consumers, the terms in their local language shall be authoritative for their understanding. In the event of a conflict in a B2B relationship, the English version shall control.

Quick Navigation: Terms of Service | Privacy Policy | Legal Notice

Welcome to Droppe!

These Terms of Service ("Terms") create a legal agreement between you and Droppe Oy, your contractual partner for all orders placed from Finland.

Droppe Oy is a registered company headquartered at Annankatu 19 C 25, 00120 Helsinki, Finland (Business ID: 3130765-4). It operates the platform for customers in Finland and owns subsidiaries Droppe GmbH in Düsseldorf, Germany and Droppe Ab in Stockholm, Sweden.

Below is a simple summary, followed by the full legal terms.

A Simple Summary of Our Terms

Our Agreement: By using our platform, you agree to these terms, which form a legal agreement with Droppe Oy.

Our Role: We are your direct contractual partner for every order. We set the prices with our smart algorithm, which rewards your loyalty. Our trusted brands ship directly to you.

Your Orders: An order is final once we send you an Order Confirmation. The products remain our property until they are fully paid for.

Right of Withdrawal: As a consumer, you have a legal 14-day right to withdraw from the contract.

Our Support Promise: If there's an issue with your delivery, we're here to help. Contact us, and we will act as your single point of contact to find a solution with the brand and the carrier.

Looking for Practical Help? For step-by-step guides on how to use the platform, please visit our Help Center & FAQ.

Full Terms of Service

1. How Our Platform Works

Droppe operates as a platform principal. This is how we provide a simple, transparent experience:

• We are your contractual partner for every order you place.

• We set the prices using our smart algorithm. It's designed to reward your loyalty: the more you order through Droppe, the more you can save on prices from all brands, both now and in the future.

• Suppliers handle fulfillment, shipping directly from their warehouse to your door.

Our goal is to create a seamless process, reducing extra logistics and offering a more efficient journey from the brand to your door.

2. How Products are Displayed and Ranked

The order in which products are displayed depends on several factors, including:

• Your past activity, previous purchases, and items in your cart.

• Any search terms, filters (like size or brand), or categories you select.

• Product popularity and ratings from other users.

• The performance and reliability of our Supplier partners.

You can always control and sort your results using the available sorting options like "Newest" or "Price."

3. Ordering & Payment

Placing an Order: Your order is a binding offer to purchase from Droppe Oy. An Order is confirmed only when we send you an Order Confirmation email. If a product becomes unavailable after you order, we will inform you immediately and will always ask for your explicit consent before suggesting an alternative. You always have the right to decline any changes and cancel your Order.

Retention of Title: The delivered goods remain the property of Droppe Oy until the full purchase price has been paid by you. This serves as an extended retention of title from our supplier partners to us, and from us to you.

Payment & Third Parties: We use secure third-party payment processors like Stripe. By making a purchase, you agree that your payment may also be subject to the terms and privacy policy of our payment processor. All available payment methods for your region are shown at checkout.

Promotional Vouchers: Promotional vouchers are offered for limited periods, may require a minimum order value, and are subject to the terms of the specific promotion. Vouchers must be applied at checkout before completing your order and cannot be applied retroactively.

Purchase Orders (POs): If you use a Purchase Order (PO) number with your order, it is for your internal tracking and invoicing purposes only. The terms of any Purchase Order or similar document you provide will not modify, add to, or supersede these Terms. Any conflicting or additional terms in a PO are hereby rejected and will be of no force or effect.

Customization, Quotes & Samples: We can facilitate logo services, provide time-sensitive price quotes, and arrange for product samples, which are generally chargeable unless specified.

4. Shipping, Risk Transfer, and The Droppe Support Promise

Shipping Costs: Shipping costs are determined by our partner Suppliers and your delivery location and will be clearly displayed at checkout.

Risk Transfer: The point at which the responsibility for the goods transfers to you is defined as follows:

• For Business Customers (B2B): The risk of accidental loss or damage to the goods passes to you as soon as the Supplier, on our behalf, hands over the goods to the logistics provider (e.g., the shipping carrier).

• For Consumers (B2C): In accordance with consumer protection law, the risk of accidental loss or damage to the goods passes to you as soon as the goods are delivered to you or a person you have designated to receive them.

The Droppe Support Promise: We understand that issues can happen during fulfillment. If your order is lost, damaged, or incorrect, please contact us immediately. We are your dedicated point of contact. While our supplier partners, who handle delivery with their own logistics providers, hold the primary legal responsibility for product conformity, we act as your facilitator. We will manage the entire resolution process on your behalf—coordinating between you, the supplier, and the shipping carrier—to find a fair and efficient solution.

5. Right of Withdrawal for Consumers

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession.

Information Concerning the Exercise of the Right of Withdrawal

Right of Withdrawal: You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right of withdrawal, you must inform us (Droppe Oy, Annankatu 19 C 25, 00120 Helsinki, Finland, E-Mail: [email protected] or talk to us on chat) of your decision to withdraw from this contract by an unequivocal statement (e.g., a letter sent by post or e-mail). You may use the model withdrawal form below, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal: If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods to the return address specified by the Supplier without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal to us. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Exceptions to the Right of Withdrawal: The right of withdrawal does not apply to contracts for the supply of goods made to the consumer's specifications (customized) or for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

For more information about returns and refunds, please visit our Returns & Refunds section.

Model Withdrawal Form

(Complete and return this form only if you wish to withdraw from the contract)

To: Droppe Oy, Annankatu 19 C 25, 00120 Helsinki, Finland, E-Mail: [email protected]

• I/We () hereby give notice that I/We () withdraw from my/our () contract of sale of the following goods ()/for the provision of the following service (*),

• Ordered on ()/received on (),

• Name of consumer(s),

• Address of consumer(s),

• Signature of consumer(s) (only if this form is notified on paper),

• Date

(*) Delete as appropriate.

6. Statutory Guarantee (Warranty)

For Consumers: You are entitled to the statutory guarantee for goods that are defective or not in conformity with the contract. In the EU, this guarantee is valid for a minimum of two years from the delivery of the goods.

For Business Customers: The warranty period for defects is two years from delivery in accordance with Finnish law. Claims must be made within a reasonable time after discovering the defect.

7. Your Account & Responsibilities

Account Integrity: You are entitled to maintain one primary user account. We reserve the right to merge or delete duplicate accounts. You may not assign or transfer your account to any third party without our prior written consent.

User Conduct & Reviews: When you post content, such as product reviews, you must adhere to our Community Guidelines. You agree not to use the Platform for any of the following prohibited activities:

• Engaging in any illegal, fraudulent, or abusive activity.

• Scraping, reverse-engineering, data-mining, or copying data or content without permission.

• Posting any content that is defamatory, obscene, infringing on intellectual property, or otherwise unlawful.

• Interfering with our security measures or attempting to gain unauthorized access to our systems.

• Using the Platform to send unsolicited advertising (spam).

• Uploading viruses or other malicious software.

Our Right to Enforce: We reserve the right to suspend or terminate accounts that violate these terms. This includes accounts that show patterns of abuse, such as an unusually high rate of returns.

8. Product Suitability and Safety

We attempt to be as accurate as possible with product information provided by our brand partners. However, you are responsible for ensuring that any product you purchase is suitable for your specific tasks and meets all of your workplace's unique safety requirements. It is your responsibility to consult qualified safety professionals to determine the appropriate personal protective equipment for your situation.

9. Electronic Communications

When you use our Platform or send us emails, you are communicating with us electronically. You consent to receive communications from us electronically, such as emails or platform notices, and agree that these communications satisfy any legal requirement that they be in writing.

10. Other Legal Information

Governing Law: This agreement is governed by the laws of Finland. For consumers, this choice of law shall not deprive them of the protection afforded by the mandatory provisions of the law of their country of residence.

Severability: If any part of these Terms is found to be invalid, the remaining parts will still be in effect.

Droppe Privacy Policy

Last Updated: July 5, 2025

1. Our Role and Your Control

Droppe Oy is the data controller responsible for your information. You have control over your data, and your rights are explained in Section 4 below. Our services are not for individuals under 18.

2. How We Use Your Information

We collect and use information for specific, lawful purposes:

• To Provide Our Service: Processing orders, payments, and providing support.

• To Improve Your Experience: Analyzing platform interaction (using cookies and session analytics) to improve our services.

• To Communicate With You: Sending essential service messages and, with your consent, marketing communications.

• To Ensure Security: Performing credit checks for invoice eligibility, preventing fraud, and complying with legal obligations.

3. Who We Share Information With

We do not sell your personal data. Period. We only share it when necessary: with our Suppliers to ship your order, and with trusted Service Partners for functions like payment processing. All partners are bound by strict data protection agreements.

4. Your Data Rights and How to Use Them

You have the right to Access, Correct, Erase, or Restrict the processing of your personal data. You can also Object to certain processing and request a Portable copy of your data. To exercise these rights or ask any questions about your privacy, please contact us at [email protected] or talk to us on chat.

5. Cookies, Analytics, and Your Choices

We use cookies (small text files) to make our platform function and improve your experience.

• Essential Cookies are necessary for site functions like keeping you logged in.

• Performance & Analytics Cookies help us understand how you use the Platform so we can improve it.

• Functional Cookies remember your choices to provide a more personalized experience.

Your Control: When you first visit our Platform, we will ask for your consent to use non-essential cookies via a consent banner. You can change your preferences at any time.

6. Updates to This Policy

We may update this policy from time to time. If we make a significant change, we will notify you.

Legal Notice

Contact and Registered Address

Contact: [email protected] or talk to us on chat

Droppe Oy: Annankatu 19 C 25, 00120 Helsinki, Finland

Business ID: 3130765-4

Management

Managing Directors: Johannes Salmisaari, Henrik Helenius

Register Information

Registered in the Finnish Trade Register maintained by the Finnish Patent and Registration Office.

VAT Information

VAT Number: FI31307654

Legal Note on Dispute Resolution

The European Commission provides a platform for online dispute resolution (ODR), which you can access at https://ec.europa.eu/consumers/odr/. We are not obligated or willing to participate in a dispute resolution procedure at a consumer arbitration board.

Notices according to the Digital Services Act (DSA)

The single point of contact for authorities of the Member States, the European Commission, and the Board in accordance with Article 11 of the Digital Services Act is: [email protected]. Communication is possible in English and Finnish.